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My tracking say my order was delivered but I didn’t get it. What should I do about my missing package?
AmarisSariah is not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.
It’s important to provide detailed and comprehensive shipping information when placing your order. AmarisSariah is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.
If for some reason your package is missing, we suggest contacting your local post office responsible for delivering your mail immediately. They will be able to contact the carrier responsible for delivering your mail, and get more information. If no resolution is found, we suggest opening a missing mail claim with USPS.
Also, contact our customer service department to make us aware of what's going on, so that we can also open a claim on our end if need be.
Click the button below for more information:
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Return Policy
At AmarisSariah 100% satisfaction is our goal. However, should you not be unsatisfied with the product you have received, you have 7 days to return your item(s) to be granted a store credit. We do NOT issue refunds or exchanges. All returns will be processed as store credits, and the funds will be available for you to use at your leisure.
To be eligible for a store credit, your item must be unused and unwashed and in the same condition that you received it. We do not accept merchandise that has been worn, washed, damaged, soiled, and without clothing tags. Merchandise must be in a condition ready for resale.
Items must also be in the original packaging. Merchandise must have all tags (including hangtags) attached. "Final Sale" items cannot be returned. Non-exchangeable items include: Sale items, Gift cards, Accessories, Intimates, Body suits, Formal dresses.
Customer is responsible for shipping fees to send the order back.
Shipping fees are non-refundable and will not be included in the store credit amount.
Our team carefully inspects all items before shipping. Therefore, it is highly unlikely for our customers to receive damaged merchandise. All returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your store credit.
All accessories, permanently marked down items and items sold at more than a 20% discount are FINAL SALE and cannot be returned. Please note that if you purchase an item at a discounted rate and return the item, the discount cannot be transferred to your next purchase. All sale codes are ONLY VALID during the time of the sale. (This includes the VIP discount offered in first purchases.)
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How long do I have to return my item
You must submit a return request, and send your item back within 7 days of receiving your order. After 7 days, your order is FINAL SALE.
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Processing time When will my order ship
Most order ship with 2-3 business days of purchase, Shipping times may vary due to availability of merchandise. Orders are not shipped on Sundays and holidays
Please allow 1-2 days for processing and 3-5 additional business days for your order to be shipped and delivered
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Why has my order cancelled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available.
You will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will be shipped to you and the unavailable item will be removed from your order.
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Can I cancel or edit my order?
All orders are final after they are placed. We do not cancel, edit, or refund orders under any circumstances.
Please double check your order and sizes prior to checking out to ensure that you have selected the correct items.
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Do you Allow pick up?
At this time our store is 100% online, and we do not allow in person pick-ups.
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The item I want is sold out. When will you restock?
We restock items on a weekly basis, and if an item is still visible on the website, there is a great possibility that it will be restocked. We suggest signing up for the restock notifications on the product page, so that you will be notified immediately when your size becomes available. There is no guarantee, but in the event of restock, the people on the waiting list will have first dibs.
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How does your sizing run?
Unfortunately, due to the fact that we are a boutique that carries multiple brands, product sizing can vary. For your convenience, we include sizing and other important details specific to that item in the description box on each product page. Please refer to those details to help choose the best size for you.
If it says that an item "runs big", you may be able to size down; if it says that it "runs small" you might need to size up, and if it says "true to size", there typically aren't any sizing specifications that would prohibit that item from fitting as that size normally would.